FREQUENTLY ASKED QUESTIONS

  • Where is your factory?

You can find us in the South Of Johannesburg, Plot 93 Bronkhorstfontein Old Vereening Road R82 Eikenhof Midvaal. 
Click here for pin drop


 


No, we are manufacturer that makes cycling apparel on order. For standard cycling clothes please see our Panda range here 


 


All Checkout Prices include VAT.


 


You’ll be charged when the order is placed. 



Our pad/materials are restocked as quickly as our suppliers production schedule as well as the import customs allows. 



Our standard lead time is 3-4 weeks from design approved, sizes confirmed and deposit paid. 


 


Generally, orders will take between 2-4 days to reach you. Delivery is dependent on location. 



We ship all orders direct to your door via a local courier. 

Local delivery R140.00.
International delivery – pricing and lead times will vary depending on the courier.
Collection can be arranged.


Simply email us with the grievance on why you would like to return the order/items from your order.

We will respond with a solution or confirmation of the return as soon as we are able.

WHAT ITEMS ARE RETURNABLE?

  • You can return your items within 30 days of receipt of your shipment.
  • They must be in original condition. 
  • For clothing, unwashed and unworn. 

RETURNS POLICY

If you are not 100% satisfied with your purchase, return it within 30 days of receipt with a reasonable grievance on why you want to return your order. 

Returns are only accepted for products purchased directly from us.

All returns should be in ‘as new’ condition, both unwashed and unworn.

When returning items. please ensure the product is well packaged and protected from damage in transit


For general enquiries please email: Robertognudi@pandasport.co.za OR pandasp@pandasport.co.za 

For the design department: art@pandasportswear.co.za 

For Financial enquiries: Admin@pandasport.co.za 

It’s recommended that you correspond in all the email addresses so the whole team is aware of your custom order.


 


At Panda Sportswear we are committed to manufacturing a product of excellence and take great pride in producing the type of kit we want to ride in. Occasionally, manufacturing faults do occur. If you think your product has suffered a manufacturing fault please contact us at robertognudi@pandasport.co.za OR pandasp@pandasport.co.za 

Items that are damaged as a result of excessive or long-term usage are not considered faulty.

Once we recieve the returned goods you will recieve a credit for your next order.